What we do at luna99
Luna99 operates a licensed online gaming platform. We host sports markets (football leagues like Liga 1, international tournaments, MotoGP), live-dealer card and table games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games run on luna99 through a single account and a single payment system.
We do not create these games ourselves. We license them from established game studios and integrate them into our platform. Our role is to operate the luna99 service responsibly, handle player accounts securely, process deposits and withdrawals fairly, and ensure that every player on luna99 receives consistent rules, transparent outcomes, and professional support.
Our payment system and deposit approach
Luna99's deposit system is the backbone of our service. We accept DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet deposits. We also accept virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are instant and fee-free — what you transfer is what lands in your luna99 account.
How we manage your account on luna99
- One account covers all game categories — football, live-dealer, slots, esports
- All deposits flow through the same secure payment gateway
- Your balance updates instantly after every bet or win
- Withdrawals return to your original payment method
- Identity verification (KYC) is required before first withdrawal
- Two-factor authentication (2FA) is available to protect your account
Our approach to account security on luna99
We prioritize data protection. All luna99 accounts require Know-Your-Customer (KYC) verification before withdrawal — this means we confirm your identity using your ID number and basic personal details. This protects both you and luna99 from fraud. We also encrypt all data in transit and at rest. Your password is never stored in plain text; we hash it using industry-standard algorithms.
We offer two-factor authentication (2FA) to add a second security layer. When 2FA is enabled on your luna99 account, anyone logging in from a new device must enter a code sent to your phone. We recommend enabling 2FA immediately after account creation. If you forget your password, use the "Forgot Password" link on our login page — we send a reset link to your registered email within minutes.
Jurisdiction and service availability for luna99
Luna99 operates only in jurisdictions where online gaming is permitted by local law. We do not serve users in regions where our services are prohibited. Every user on luna99 is responsible for verifying that their access complies with their own jurisdiction's regulations.
For players in supported jurisdictions, luna99 operates around the clock. Our platform is mobile-first — you can access luna99 via the Android app or through your iOS browser. Network requirements are modest; any standard mobile connection supports smooth gameplay. We maintain live-dealer studios, real-time sports data feeds, and a support team that responds in English.
Our support and contact approach
We provide English-language customer support via email and live chat. If you have questions about account setup, deposits, withdrawals, game rules, or payment methods, our team is available to assist. We do not guarantee instant responses outside business hours, but we aim to resolve issues within one business day.
