luna99Terms of Use

At luna99, we operate an online gaming and sportsbook platform for users in supported jurisdictions. These terms set out our commitments to you, your obligations when you use luna99, and the rules that govern deposits, withdrawals, accounts, and disputes. By creating an account with luna99, you agree to these terms in full.

We undertake to keep your account secure, process your deposits and withdrawals fairly, and handle your personal data according to our privacy policy. We enforce these terms consistently across all players, whether you access luna99 from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. If you have questions about any part of these terms, our support team is available to explain.

Account opening and eligibility on luna99

To open a luna99 account, you must be of legal age in your jurisdiction, provide true and complete personal information, and agree to comply with these terms. We use Know-Your-Customer (KYC) verification — you provide your full name, date of birth, and valid ID number — before we permit your first withdrawal. This is standard practice and protects both you and luna99 from fraud.

You are responsible for keeping your account credentials confidential. If you suspect unauthorized access, contact our support team immediately. You may not share your account with others, sell it, or use it on behalf of another person. Your luna99 account is personal and non-transferable.

Our luna99 deposit and withdrawal policy

We accept deposits via six e-wallet systems (DANA, e-wallet, mobile banking, local payment, online payment) and the e-wallet universal payment standard, as well as virtual-account transfers to mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly and fee-free — what you transfer lands in full in your luna99 account. Withdrawals return to your original deposit method unless you have completed additional verification.

All withdrawals are subject to account verification and standard compliance review. We check that your account is verified, that you have sufficient balance, and that there are no fraud indicators. Most withdrawals are approved within standard business hours. Large withdrawals or unusual account activity may require additional verification. Once approved, we send your funds to your payment method immediately; any further delay is due to your bank or e-wallet provider's processing time.

Bonuses and promotional terms on luna99

We may offer bonuses or promotional credits from time to time. Any such offer comes with specific terms — minimum stake requirements, wagering conditions, game restrictions, or time limits. We communicate these terms clearly when we make an offer. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We reserve the right to cancel or forfeit any bonus if we detect abuse, fraud, or violation of promotional terms.

Dispute resolution and our luna99 obligations

If you believe we have made an error in your account balance, a withdrawal, or a game outcome, contact our support team with details. We investigate all disputes in good faith. If we find an error, we correct it immediately. If we find no error, we explain our findings. Our decisions on account and game matters are final unless you have a legal right to dispute them under your jurisdiction's laws.

We do not guarantee any outcome from games on luna99. All slot games use certified random number generators. All live-dealer games follow fixed rules. All sports markets are subject to real-world results. Your account balance may increase or decrease depending on game outcomes; neither luna99 nor the player can predict these results.

Our luna99 privacy and data handling policy

Your personal data — name, ID number, email, payment method details — is stored securely and encrypted. We do not share it with third parties without your consent, except where required by law. We use your data only to operate your account, verify your identity, process deposits and withdrawals, and comply with legal obligations. Our separate privacy policy describes our full data handling practice.

Jurisdiction and service availability for luna99

Luna99 services are available only in jurisdictions where online gaming is permitted by local law. You are responsible for verifying that your access and use comply with your jurisdiction's regulations. We do not offer our services in regions where online wagering is prohibited. If you access luna99 from a region where our services are not permitted, we may suspend or close your account.

Jurisdiction restriction

Our services are available only where permitted by local law. You must verify compliance with your jurisdiction's regulations.

Account suspension

We may suspend or close your account if we detect fraud, violation of these terms, or access from a prohibited jurisdiction.

Terms changes

We may modify these terms at any time. We notify you of material changes by email. Continued use of luna99 constitutes acceptance of updated terms.

Your agreement with luna99

By using luna99, you accept these terms in full and agree to comply with all applicable laws in your jurisdiction. We at luna99 commit to operating our platform fairly, securely, and transparently. We process your deposits and withdrawals honestly. We use certified random generators for all games. We protect your personal data. We investigate disputes in good faith.

If you disagree with any part of these terms, you must not use luna99. If you have questions about your account, deposits, withdrawals, game rules, or these terms, our English-language support team is available to help. We are here to answer your questions and resolve any concerns.

Luna99 services operate only in supported jurisdictions. Whether you are in Jakarta, Surabaya, or any other region served by our payment partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or the major banks — you must verify that your local laws permit online gaming. We reserve the right to suspend or close any account that violates these terms or operates from a prohibited jurisdiction.