luna99 Privacy Policy

This page describes what we collect when you use luna99 and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, or place a market on luna99, you share personal information with us — your name, email, payment details, and identity documents. We explain here exactly what we do with that information, who has access to it, and what rights you have.

Our commitment is simple: we collect only what we need to operate your account securely, process your deposits and withdrawals, verify your identity, and comply with legal obligations. We do not sell your data. We do not share it with marketing firms or data brokers. We encrypt it, store it safely, and delete it when you no longer need an account with us.

What we collect on luna99

When you register a luna99 account, we ask for your full name, date of birth, email address, and phone number. We also collect your national ID number or passport number for identity verification. This is standard practice for any financial service and is required by Indonesian law for operators like us.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account with mobile banking, local payment, online payment, or e-wallet, we receive transaction records from your payment provider. These records show the amount, the date, and your payment method — but not your full banking credentials. We store these records to reconcile your account balance and to comply with anti-money-laundering regulations.

We also collect information about how you use luna99 — which games you access, which markets you view, how long you stay logged in, and which device you use. This helps us improve our platform, detect fraud, and ensure account security. We do not track your location beyond what your internet service provider reveals through your IP address.

How we use your data on luna99

We use your personal information to operate your account. This means we verify your identity before your first withdrawal, we process your deposits and withdrawals, we calculate your account balance, and we send you transaction confirmations. Without this data, we cannot run luna99.

We also use your data to detect and prevent fraud. If we see unusual activity — multiple failed login attempts, a withdrawal to a different payment method than your deposit, or a sudden large bet after weeks of inactivity — we flag it for review. This protects both you and luna99 from theft and account takeover.

We comply with legal obligations by keeping records of your deposits, withdrawals, and identity verification. Indonesian financial regulators and law enforcement may request this information. We provide it only when required by law and only to the extent required.

Third parties and data processors on luna99

We do not own all the infrastructure that runs luna99. Our payment processors — the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers — receive your transaction data directly from you. We do not pass your full banking details to them; they receive only what is necessary to complete your deposit or withdrawal.

Our servers may sit outside Indonesia. We use data centres in multiple regions for speed and reliability. This means your data may be stored or processed in jurisdictions outside your own. We ensure that any processor we use meets international data protection standards.

We do not share your data with third parties for marketing, analytics, or any other purpose without your explicit consent. We do not sell your email address or your betting history to anyone.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank receive transaction data directly. We do not pass your full credentials to them.

Data centres

Your data may be stored outside Indonesia for operational reasons. We ensure all processors meet international security standards.

Law enforcement

We provide account and transaction records to authorities only when required by law and only to the extent required.

Your rights on luna99

You have the right to access your personal data. If you want to see what we hold about you, contact our support team and we will provide a copy. You have the right to correct inaccurate information — if your name or email is wrong in our system, we will fix it. You have the right to request deletion of your data, though we may retain transaction records for legal compliance.

You can withdraw consent for non-essential data collection at any time. For example, if you do not want us to track your device type or browser, you can disable cookies in your browser settings. This may limit some features of luna99, but your core account functions will remain available.

Cookies and tracking on luna99

We use cookies to keep you logged in, to remember your preferences, and to detect fraud. A cookie is a small file stored on your device that identifies your session. Without cookies, you would have to log in every time you refresh the page. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).

You can disable cookies in your browser settings. If you do, luna99 will still work, but some features may be slower or less convenient. We do not use cookies to track you across other websites.

Security and data retention on luna99

We encrypt your data in transit using TLS (Transport Layer Security). This means your information is scrambled when it travels between your device and our servers. We also encrypt sensitive data at rest — your ID number, your payment details, and your password are stored in encrypted form.

We retain your account data for as long as your account is active. If you close your account, we keep transaction records for seven years to comply with financial regulations. After that period, we delete your personal information unless we are required by law to retain it longer.

Contact us about privacy on luna99

If you have questions about how we handle your data, or if you want to exercise your rights, contact our support team. We are available in English and can assist you from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or anywhere else you access luna99. We will respond to your request within ten business days.

Our privacy practices may change as we improve luna99 or as regulations evolve. We will notify you of material changes by email. Your continued use of luna99 after such notification means you accept the updated policy.

Our commitment to your privacy on luna99

We operate luna99 with the understanding that your trust is essential. We do not collect data we do not need. We do not share data we do not have to share. We protect what we do collect with industry-standard encryption and access controls. We comply with all applicable laws in the jurisdictions where we operate.

Your privacy is not negotiable. If you ever feel that we have mishandled your data, or if you have concerns about how we operate, we want to hear from you. Contact our support team and we will investigate and respond.